Privacy Policy

Terms & Conditions


Terms of use of the online store

These terms and conditions apply to purchases made in the online store (hereinafter – the Online Store).

When purchasing goods in the online store between you and the seller SIA “BioLife Baltic”, registration number 40103292984, VAT payer registration No. LV 40103292984, legal address: Riga, Ozolciema street 8 – 1, LV-1058, Latvia, a distance contract (hereinafter – Distance contract) is concluded. The terms of the distance contract are set out below.

By purchasing goods in the Online Store, you confirm that you have read and agree to the terms of the Distance Agreement. If you want to buy goods in the Internet store, but after reading the terms of the Distance Agreement, conclude that you do not agree with them, we invite you to place an order and receive the Goods at SIA “BioLife Baltic” office: Dzirnavu street 36A-1, Riga, LV-1010 Latvia


Withdrawal form – a form of a certain sample, which can be filled in and submitted to the Seller, the Buyer can exercise the right of withdrawal.

Advance invoice – a document prepared by the Seller and sent to the e-mail specified by the Buyer, which confirms the reservation of the Goods until payment, but not longer than 3 (three) working days.

Distance agreement – using the Internet store, an agreement on the purchase of goods has been concluded between the Seller and the Buyer, which determines the rights, obligations and responsibilities of the parties.

Online store – Seller’s website for selling goods on the Internet Website maintained by the online store

Customer – a natural person or an authorized representative of a legal entity who visits the Online Store.

Contract – Distance contract.

Terms and Conditions – Online Store Terms of Use and Distance Agreement Terms and Conditions.

Order – a List of Goods drawn up by the Buyer, which the Buyer sends to the Seller via the Online Store and on the basis of which the Seller sends the Buyer an Advance Invoice and / or confirmation.

Seller – limited liability company “BioLife Baltic”, registration number 40103292984, VAT registration number. LV 40103292984, legal address: Riga, Ozolciema street 8 – 1, LV-1058, office address: Dzirnavu street 36A-1, Riga, LV-1010 Latvia, e-mail:, phone: (+371 ) 27607777.

Buyer – a natural or legal person on whose behalf the representative who purchases the Goods acts when ordering the Goods in the Online Store.

Products – Products offered for purchase in the online store.

VAT – value added tax.

Registered Customer – a Customer who has provided his / her data to the Seller by filling in the online store registration form.

Cooperation Agreement – an agreement concluded between the Buyer and the Seller, which is not concluded as a Distance Agreement using the Internet Store.

Third party – any person who is not a party to the Distance Agreement.


2.1. The Buyer has the right to choose and purchase goods in the Online Store both as a Registered Customer and without registering.

2.2. The distance agreement is concluded (takes effect) at the moment when the Buyer has placed the Order in the Online Store and the Seller has sent a confirmation and / or Advance invoice to the e-mail specified by the Buyer.

2.3. This version of the Distance Agreement is valid from September 11, 2017. The Seller has the right to unilaterally amend, update and supplement the terms of the Distance Agreement at any time, without notice. When shopping in the Online Store, the Buyer is subject to the provisions of the Distance Agreement that are valid at the time of ordering the Goods, therefore the Buyer must get acquainted with the provisions of the Distance Agreement each time the Order is placed.

2.4. If the Buyer uses the Online Store in violation of the provisions of the Distance Agreement, or attempts to damage the stability or security of the Online Store, the Seller is entitled to restrict the Buyer’s offers and / or cancel the Buyer’s registration without notice.

2.5. The Seller, by placing a relevant notice on the online store website, is entitled to temporarily or permanently suspend the operation of the Online Store without notifying the Buyer in advance, however, executing Orders received before the relevant notice was posted.


3.1. In order to find out about the Seller’s latest offers, the Customer has the opportunity and the right to register to receive news (commercial notifications). The Customer expresses his consent by entering and sending his e-mail address in the “Sign up for news!” Section of the Online Store. or by making such a choice by filling in the registration form in the Online Store.

3.2. The customer has the right to refuse to receive further news (commercial announcements) at any time by sending a message to e-mail or using the link at the end of the commercial announcement text.


4.1. When purchasing the Product in the Online Store, the Buyer is offered to register by filling in the registration form. Registration form from
4.2. Reģistrācijas veidlapā Pircējs norāda šādus datus:

4.2.1. Customer, who is a natural person: name, surname, e-mail address, address to which the Product will be delivered, telephone number, other data relevant to the delivery of the Product (for example, special instructions, front door code, etc.);

4.2.2. Customer who is a legal entity: name, surname, company name (including company form, registration number, legal address, delivery address, contact information (eg phone number or e-mail), bank name, Bank Account Number.

4.3. Buyers who do not wish to register are offered to complete the Purchase by providing the Seller with only Delivery Information.

4.4. The Buyer is responsible for ensuring that all data provided by the Buyer is true and complete. If the data of the Registered Customer changes, the Buyer must update them before placing the order.

4.5. The Seller shall not be liable for losses incurred by the Buyer or third parties in the event that the Buyer has provided incorrect or incomplete data.

4.6. When registering or ordering the Goods, the Buyer must make sure that the e-mail address provided by the Buyer is available to the Buyer and the Buyer can receive the e-mails sent to it. After placing the Order, the Buyer undertakes to check the e-mail specified to the Seller at least once a day.

4.7. The Seller is not responsible if it has sent a confirmation and / or Advance invoice to the e-mail address provided by the Buyer, but the Buyer has not received it.

4.8. A registered customer has the right to freely change, supplement their data or delete their registration in the Online Store at any time without further approval.

4.9. When registering in the Online Store, the Registered Customer creates his / her individual username and password (access data) for placing orders. The Registered Customer undertakes not to disclose access data to Third Parties. The registered customer is responsible for the storage of access data, as well as for any activity performed in the online store using his access data. Any person who joins the Online Store and places an Order using the Registered Customer’s access data is considered a Registered Customer by the Seller.

4.10. If the Registered Customer loses or forgets his access data to the Online Store, the Registered Customer shall send the Seller a request for a new password using the options offered in the Online Store or by sending a request to e-mail:


5.1. While visiting and using the online store, the Seller may receive information containing personal data:

5.1.1. obtaining personal data directly (for example, by filling in the Registration Form or placing an Order for the Customer);

5.1.2. indirectly by obtaining information (for example: by using cookies and other technical means to monitor the use of the Online Store).

5.2. The Seller processes the personal data of the Buyers (consumers) in compliance with the requirements specified in the Personal Data Protection Law and other legal acts of the Republic of Latvia, which regulate the processing and protection of personal data. When processing and storing the Buyer’s personal data, the Seller uses organizational and technical means that ensure the protection of personal data from accidental or illegal disclosure, alteration, as well as from any other illegal processing.

5.3. By ordering the Goods in the Online Store, the Buyer agrees and allows the Seller to register, enter, store, systematize, use and in any other way process the Buyer’s personal data, as well as data that the Buyer will further provide to the Seller, to the extent necessary and for the following purposes:

5.3.1. data processing arising from the Buyers’ orders, contractual obligations, or data processing is necessary for concluding a relevant agreement (transaction); data are necessary for the identification and accounting of Buyers;

5.3.2. the data is necessary for sending commercial communications (only in accordance with the separate consent of the Buyer for receiving such notifications);

5.3.3. the data are necessary to ensure the fulfillment of other obligations arising from the contractual obligations or from the concluded agreements (transactions).

5.4. The Seller ensures the protection and security of the Buyer’s personal data, their non-distribution to third parties, insofar as it is determined by the requirements of the Personal Data Protection Law and other legal acts of the Republic of Latvia regulating personal data processing and protection, except for the Seller’s partners. the supply of goods, the financing of goods and the provision of services, to the extent that personal data are necessary for the performance of contractual obligations.

5.5. The buyer has the right to request that his personal data be supplemented or corrected, as well as to stop processing them or destroy them if the personal data is incomplete, outdated, false, or no longer necessary for the purposes of collection. In this regard, the Buyer may change or delete the entered data in his user account or inform the Seller using the e-mail address:

5.6. The buyer has the right to receive the following information upon submitting a reasoned request in writing:

5.6.1. what information about the Buyer has been obtained, the source of data acquisition when the information included in the data has been changed (if the regulatory enactments allow it);

5.6.2 for what purpose the processing of personal data has been performed, information regarding the recipients of personal data;

5.6.3. information on whether the data have been processed automatically.

5.7. Buyers’ personal data will be stored for no longer than required by law. The buyer can request the deletion of his data at any time.


6.1. In addition to the data provided by the Customers, the information contained in the Internet store access files (IP address, Internet service provider, time of visit, viewed sections of the store and goods) is collected about the customers of the Internet store.

6.2. The online store uses cookies, which provide a wider range of uses for the website and the online store. Cookies are small text files that a web browser (such as Internet Explorer, Firefox, Google Chrome, or Safari) store on a web user’s computer, tablet, or smartphone. In this way, websites can also save the web user’s individual settings. Cookies usually contain information about the name of the website, how long it is stored on the device, and the unique number. Cookies can be seen as a way for a website to obtain information that allows it to identify the user and respond accordingly.

6.3 There are three main types of cookies:

6.3.1. Session cookies are temporary files that are stored on a user’s computer, tablet, or smartphone until the end of the session, to leave a website, or to close a web browser, and are used to offer services that require verification on a particular website.

6.3.2. Persistent cookies are stored on a computer, tablet or smartphone for a period of time specified by the cookie or until deleted by the user, and are used to remember the settings selected by the user and the personalized interface.

6.3.3. Third-party cookies allow you to obtain information about how websites are used and to provide users with advertising content that is optimally tailored to the interests of specific users.

6.4. Seller’s partners – third parties may use cookies to evaluate the effectiveness of online store advertisements and personalize advertising content. The information that third-party advertisers may collect may include information such as geographic location or contact information, such as email address. By using the Online Store, the Customer agrees to the analysis of cookies on his computer, offering personalized offers.

6.5. The information related to cookies is not used to personally identify the user (Buyer). Cookies are used for the following purposes:

6.5.1. To adapt the online store to the Customer’s wishes;

6.5.2. To optimize the use of the online store;

6.5.3. for advertising and marketing optimization purposes based on interest in certain benefits;

6.5.4. for compiling statistics on the number of visitors to the Internet shop.

6.6. Cookies do not have to be enabled for the online store’s website to work, but cookies do allow you to use the online store more widely. You may not use cookies in your online store by changing your browser settings or deleting cookies, but in some cases, some features may show restrictions when you browse the online store.


7.1. All prices for the Goods in the Online Store are indicated in euros together with VAT. Costs for delivery of the Goods to the Buyer are not included in the price of the goods.

7.2. The Seller is entitled to change the prices of the Goods in the Online Store without prior notice. If the price of the Goods in the Online Store is changed, the Goods are sold to the Buyer at the prices valid in the Online Store at the time of placing the Order.


8.1. When ordering the Product, the Buyer selects the Product in the online store catalog and, if the catalog has the indication “Product is in stock”, presses the “Add to cart” button, placing the selected Product in the “Shopping cart”.

8.2. If the Customer wants to select other Products, by clicking the “Continue shopping” button, the Customer can continue shopping.

8.3. After the Customer has selected all the Goods he wants to buy, the Customer goes to the “Cart” section of the Online Store, where there is a list of all the Goods selected by the Customer.

8.4. In the “Cart” section of the Online Store it is possible to specify the required quantity of the Product, recalculate the price, empty the entire Shopping Cart, delete individual Products from the Shopping Cart, go back to the Online Store catalog or place an Order (“Pay”).

8.5. If you choose to place an Order (“Pay”), you are offered the opportunity to log in to the system as an already Registered Customer using access data, or to place an Order without registering (provide only delivery information).

8.6. In order to complete the Order, the Buyer is invited to provide information on the desired payment procedure, delivery method and time, as well as provide other information relevant to the Order (for example, if the Product will not be received by the Buyer but a Third Party, the Buyer identifies the recipient , telephone number and / or address).

8.7. When registering for the first time, the Customer is offered the opportunity to apply for news (commercial announcements) by e-mail.

8.8. After successful execution of the Order, the Buyer will be sent an e-mail confirmation of receipt of the Order and / or Advance invoice. If necessary, before sending the confirmation and / or issuing the Advance Invoice, the Seller’s representative will contact the Buyer by telephone, confirming the receipt of the Order and specifying the details of the Order. Due to the fact that the balance of the Goods is renewed several times a week, a situation may arise that at the time of placing the Order the Product selected by the Buyer is not available in the Seller’s warehouse or it is not in sufficient quantity. If the Product selected by the Buyer will not be available or will not be available in the required quantity, the Seller’s representative will inform the Buyer by telephone and offer to replace the selected Product with an equivalent Product, or offer to agree on another delivery time. After clarifying all the circumstances, an Advance Invoice will be sent to the Buyer.

8.9. The advance invoice includes information to be included in the invoices in accordance with the laws and regulations of the Republic of Latvia, including information on: Product (name, article), quantity, unit price, delivery costs (if the Buyer has chosen to deliver the Goods instead of receiving them at the Seller’s office), amount, value added tax amount, total payment amount, Buyer’s details and Seller’s details, including information about the Seller’s bank accounts to which the purchase fee can be transferred.

8.10. If the Buyer has not received a confirmation and / or Advance invoice by e-mail and if the Seller’s representative has not contacted the Buyer in connection with the Order during the business day, but if the Order is placed on a business day after 16.00 or on weekends, then on the next business day, the Buyer is invited to place the Order again or contact the Seller by e-mail or by phone (+371) 27607777.

8.11. The order can also be placed by calling (+371) 27607777 during the Seller’s working hours – on working days from 8:30 to 17:00 and naming the required Product names. In order to place an Order by phone, it is necessary to name the Customer’s name, surname, address, telephone number and e-mail address. These Terms and Conditions of the Distance Agreement are, as far as possible, also applicable to Orders and purchases made by telephone.


9.1. The Buyer may pay for the Goods in advance by bank transfer, paying the Advance invoice sent electronically by the Seller, via Internet banking, via payment card, in cash upon withdrawal of the Goods at the Seller’s point of sale or courier, as well as by payment card at the point of sale.

9.2. The Buyer must pay the Advance Invoice no later than within 3 (three) business days after receiving the Advance Invoice.

9.3. When paying the Advance Invoice, it is mandatory to indicate the Order / Advance Invoice number.

9.4. In order to ensure more timely execution of the Order, the Buyer is invited to inform the Seller if the payment for the Goods is transferred from a Third Party and not the Buyer’s bank account or another country’s bank by sending a payment order to the Seller’s e-mail:


10.1. The goods can be received free of charge at the Seller’s office premises –  Dzirnavu iela 36A, Rīga, LV-1010, Latvia.

10.2. If the Buyer has chosen to receive the Goods at the Seller’s office, the Buyer must receive the Goods within 3 (three) working days after receiving a notification from the Seller about the exact time of receipt of the Goods.

10.3. If the Buyer has indicated that the Goods will be paid for in cash, then the Buyer must receive the Goods within 3 (three) working days after receiving a notification from the Seller about the exact time of receipt of the Goods.

10.4. If, when placing the Order, the Buyer has indicated that he wants the Goods to be delivered to the address specified by the Buyer, the Goods are delivered to the address specified by the Buyer, having previously agreed the delivery time of the Goods with the Buyer.

10.5. Upon receipt of the Goods, the Buyer shall present an identity document and, if necessary, a power of attorney. The Seller has the right not to deliver the Goods to persons who cannot present the above documents.

10.6. The Buyer pays the delivery fee for the delivery of the Goods: Shipping costs

10.7. If delivery of the Goods is not possible due to the fault of the Buyer or circumstances beyond the Seller’s control (for example, the Buyer has provided an incorrect delivery address, the Buyer or his authorized person cannot be found at the specified address, the Buyer cannot be contacted at the specified time, sent repeatedly (except for the cases when the Buyer additionally pays for the repeated delivery of the Goods), but the money for the Goods is refunded back to the Buyer’s account from which the payment was made within 30 (thirty) days. Shipping costs are non-refundable.

10.8. If the delivery of the Goods is delayed due to unforeseen circumstances beyond the control of the Seller, the Seller shall immediately contact the Buyer and agree on another delivery time.

10.9. When delivering the Goods to the Buyer together with the Goods, the original invoice (bill of lading) is issued. The Buyer or its authorized person will sign the delivery document for the Goods, indicating the notes on the packaging and / or the Goods, if non-conformity or damage is found.

10.10. During the delivery of the Goods, the Buyer is obliged to check the condition of the shipment and compliance with the Order together with the Seller’s representative (courier).

10.11. If the Buyer establishes that the packaging of the delivered consignment is damaged (cracked packaging label, damaged packaging or other external damage), he must record it in the delivery document (Seller’s copy). Otherwise, the consignment is considered to have been delivered properly and undamaged.

10.12. If after receiving the Goods the Buyer finds that the consignment does not contain the appropriate quantity of Goods or the delivered Goods do not correspond to the Order and it is not indicated in the delivery document, the Buyer must immediately inform the Seller by sending an e-mail to


11.1. If the Buyer is a consumer within the meaning of the Consumer Protection Law (a natural person who expresses a wish to purchase, acquires or could purchase or use the product for a purpose not related to its economic or professional activity), the Buyer may exercise the right of withdrawal and unilaterally withdraw from the Distance Contract ( purchase of goods in the Internet store) within 14 calendar days after receipt of the Goods.

11.2. The Buyer cannot exercise the right of withdrawal if the Goods are delivered, which are manufactured according to the consumer’s instructions and in other cases provided for in regulatory enactments (see Consumer Rights Protection Law and Regulations on distance agreement

11.3. In order to exercise the right of withdrawal, the Buyer must fill in and sign the Withdrawal Form attached to the delivery document (also available here), indicating all the necessary data, and send it to the Seller.

11.4. The Buyer shall return the Product to the Seller (if it has been delivered) within 7 (seven) days after sending the written refusal, handing it over to the Seller’s registered office Dzirnavu street 36A-1, Riga, LV-1010, Latvia (on working days from 8.30 to 17.00) or sending by mail. Refusal can also be submitted together with the Product.

11.5. The Seller shall refund the price of the Goods returned by the Buyer using the right of withdrawal within 30 (thirty) days after the acceptance of the Goods, transferring the purchase fee and delivery expenses to the bank account specified by the Buyer. If the Buyer paid for the Goods by paying in cash, the Seller shall reimburse the Buyer for the purchase fee and delivery costs in cash, unless the Buyer has indicated in the Withdrawal Form that the purchase fee can be returned by transfer.

11.6. The Buyer is responsible for maintaining the quality and safety of the Product during the period of exercising the right of withdrawal. The Buyer shall be liable for any decrease in the value of the Product if the Product has been used in a manner incompatible with the principle of good faith, including used for a purpose other than to ascertain the nature or operation of the Product.

11.7. The Seller has the right not to accept the Product and to refuse the Buyer to exercise the right of withdrawal, as well as not to refund the money paid by the Buyer for the Product in accordance with the Cabinet of Ministers Regulation No. 255 in the cases specified in Paragraph 22, including:

11.7.1. The product is worn and / or damaged;

11.7.2. The product is not complete or is not in the original packaging, or its packaging is significantly damaged (unless it is impossible for the consumer to open the packaging without damaging it) in order to protect the product from damage or deterioration.

11.8. The goods must be undamaged, have not lost their appearance (labels have not been removed and damaged, protective films have not been torn off, etc.) and have not been used. The product must be returned in its original packaging, in the same set as it was received, definitely returning the product purchase document, warranty card (coupon) (if any), instructions for use and other accessories of the product.

11.9. Categories of goods that cannot be returned to the Seller and exchanged:

– disposable goods, if their packaging is opened (disposable overalls, boot swabs, gloves, masks, etc.)

– as well, the Customer cannot return goods that are not returnable according to LV legislation.


12.1. The characteristics of all Products and the warranty period are indicated in the Product Description published for each Product in the Online Store.

12.2. Product images are illustrative and are provided as examples. The Goods displayed in the images placed in the online store may differ from the actual sizes, shapes and colors of the goods in terms of their color, shape and other parameters.

12.3. The color of the product in photos may differ from the actual color of the product due to color rendering interference in various monitors, camera settings, and other factors.


13.1. The Buyer (consumer) submits the application for the non-compliant product, as well as the non-compliant Product itself to the Seller in a free form, indicating his name, surname, residential address and contact information, as well as provides a description of the non-conformity and attaches copies of transaction documents. other documents substantiating the application (if possible). Such Application shall be submitted by the Buyer (consumer) to the Seller in person at the Seller’s legal address Riga, Ozolciema iela 8 – 1, LV-1058, Latvia (on working days from 8:30 to 17:00) or sent to the e-mail address . The application will be reviewed in accordance with the procedures and terms specified in the Consumer Rights Protection Law.

13.2. When returning or changing high-quality Goods that correspond to the Buyer’s order, the delivery fee is not refunded to the Buyer.


14.1. The Seller shall send all notices and otherwise contact the Buyer using the e-mail address or telephone number provided in the Buyer’s registration form or Delivery Information.

14.2. The buyer sends all notices and questions and otherwise contacts by e-mail